Privacy Policy

1. Introduction

NxQure ("we", "our", or "us") operates the NxQure platform at nxqure.com and related services including patient portals, marketing hubs, and WhatsApp integrations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and credentials when you create an account or are registered by your healthcare provider.
• Health Information: Medical records, appointment data, lab results, prescriptions, and other health-related data shared by your healthcare provider or entered by you through the platform.
• Communication Data: Messages exchanged through our AI assistant via WhatsApp, web chat, or video consultations.
• Usage Data: Device information, browser type, IP address, pages visited, and interaction patterns.
• Third-Party Data: Information received from connected services such as Google, Facebook, Instagram, and other social media platforms when you authorize OAuth connections for marketing features.

3. How We Use Your Information

• To provide and maintain our healthcare AI platform services.
• To facilitate appointment booking, follow-up reminders, and patient engagement.
• To power AI-assisted conversations for patient support and lead management.
• To generate analytics and insights for healthcare providers.
• To manage social media marketing campaigns on behalf of healthcare providers.
• To improve our services, fix bugs, and develop new features.
• To comply with legal obligations and enforce our terms.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Healthcare Providers: Your data is shared with the hospital or clinic that manages your care through our platform.
• Service Providers: Third-party services that help us operate (e.g., cloud hosting, AI processing, messaging APIs) under strict data processing agreements.
• Social Media Platforms: When marketing features are used, content is published to connected social accounts as authorized by the healthcare provider.
• Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures including multi-tenant row-level security, encrypted data transmission (TLS), JWT-based authentication, comprehensive audit logging, and prompt injection protection. While no system is 100% secure, we take commercially reasonable steps to protect your information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Health records are retained as required by applicable healthcare regulations. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing.
• Request a copy of your data in a portable format.
• Object to or restrict certain processing activities.

To exercise these rights, contact us at [email protected].

8. Third-Party Services

Our platform integrates with third-party services including Google (OAuth, YouTube), Meta (Facebook, Instagram, WhatsApp), OpenAI, and others. Each third-party service is governed by its own privacy policy. We encourage you to review their policies. We only request the minimum permissions necessary for the features you use.

9. Cookies and Tracking

We use essential cookies and analytics to improve user experience. We do not use third-party advertising trackers. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, through email or in-app notifications.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

NxQure
Email: [email protected]
Location: Hyderabad, India